AI Assistant FAQ

  1. The following message repeatedly appears in the log: [AI] User session expired, Initiating re-authentication.

    • Cause: Your login session has expired. The system automatically attempts to sign in again, so the message may appear repeatedly.
    • Solution:
      1. Make sure your account is still valid and active.
      2. Try signing in through a web browser to confirm that the web service is accessible.
      3. If the problem persists, contact customer support.

  2. Error message: Failed to create webview: 0x80080005 (Server execution failed)

    • Cause: The embedded browser engine (WebView2) failed to initialize. This may be caused by a temporary system issue, an incompletely started WebView2 Runtime, or a conflict with another application.
    • Solution:
      1. Close AI Assistant and restart the software.
      2. Make sure Microsoft Edge WebView2 Runtime is installed and updated to the latest version.
      3. Restart the computer to clear any temporary conflicts.

    If the issue persists, reinstall WebView2 Runtime or contact customer support.

  3. Error message: 401 LiCloud SID validation service is unavailable``status: 401``code: licloud_401

    • Cause: The SID for the current login session has usually expired. Mainland China accounts and international accounts use separate account systems. SID validation may also fail if the two account types are mixed or if the account does not match the current service region.
    • Solution:
      1. Sign out of the current LiCloud account, and then sign in again with an account for the correct region to refresh the SID.
      2. Use Mainland China accounts only with Mainland China services and international accounts only with international services. Do not mix the two account types.
      3. Submit the model request again after signing in.
      4. If the problem persists, contact customer support and provide the complete error message and the account region.

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