2018 Unsupported data format
Meaning
The resource exists but its content cannot be used: unsupported data format.
Common Causes
- The file is damaged, truncated, encrypted incompatibly, or does not match its extension.
- The format, encoding, or data representation is not supported by this software version.
Resolution Steps
- Confirm that the file size is not zero and open it with the software that created it.
- Restore or export a new copy from the original source; do not repair a binary file by renaming its extension.
- Keep the unchanged failing file and record the producing device or software version for support.
When to Contact Technical Support
If the issue remains after these steps, or an internal error is reproducible after one safe retry, record the complete message and follow Contact Technical Support.