3062 GPU unavailable

Meaning

LiDAR360MLS cannot access a supported GPU for this operation.

Common Causes

  • No supported GPU is installed or enabled.
  • The GPU is unavailable, occupied, or not exposed in the current remote or virtual session.

Resolution Steps

  1. Confirm in Windows Device Manager and Task Manager that the supported GPU is enabled and visible.
  2. Close other GPU-intensive programs and, for remote sessions, confirm that hardware acceleration is available.
  3. Verify that the GPU model is supported; otherwise, run the task on a supported computer.

When to Contact Technical Support

If the issue remains after these steps, or an internal error is reproducible after one safe retry, record the complete message and follow Contact Technical Support.

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